Frequently Asked Questions
Everything you need to know about our products, shipping, and orders. Can't find your answer? Reach out to our team anytime.
Flora Glow offers a full skincare and beauty range, including face wash, serums, moisturizers, sunscreen, kajal, lipstick, lip balm, and shampoo. Every product is formulated to be gentle, effective, and suited to everyday use across different skin and hair types.
Yes, our formulations are dermatologically inspired and made with gentle, skin-friendly ingredients. However, everyone's skin reacts differently, so we recommend doing a small patch test before full use and checking the ingredient list if you have known allergies or sensitivities.
Yes, we offer free shipping on all orders above ₹999. Orders below that amount may incur a small delivery charge, calculated automatically at checkout based on your location, so you'll always see the final cost before confirming your purchase.
Yes, Cash on Delivery is available across most serviceable pin codes in India. You can select COD as your payment method at checkout, and our courier partner will collect payment at the time your order is delivered to your doorstep.
Each product page lists the skin types and concerns it's best suited for, along with key ingredients and usage tips. If you're unsure, our customer support team is happy to recommend a routine based on your skin type, concerns, and daily needs.
Yes, Flora Glow is committed to natural, pure formulations that are never tested on animals. We prioritize clean ingredients and responsible sourcing, so you can enjoy effective skincare and beauty products with complete confidence in what you're putting on your skin.
We accept returns or exchanges on unopened, unused products within 7 days of delivery. If you receive a damaged or incorrect item, contact our support team with photos and your order number, and we'll arrange a replacement or refund promptly.
Most orders are delivered within 4 to 7 business days, depending on your location. Metro cities typically receive orders faster, while remote areas may take a little longer. You'll receive an estimated delivery date at checkout before you place your order.
Absolutely. Once your order is shipped, you'll receive a confirmation email or SMS with a tracking link and courier details. You can also log into your Flora Glow account and check your order history to view real-time shipping status anytime.
You can reach our customer support team through the Contact Us page, where you'll find our email address and support hours. We aim to respond to all queries, including order issues, product questions, and general feedback, within 24 to 48 hours.